Effective Date: 2026-06-25
Last Updated: 2026-07-15
Privacy Policy for Toiz Kenyah Baby Shop
Welcome to Toiz Kenyah Baby Shop (“Toiz Kenyah”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Who We Are
Toiz Kenyah Baby Shop is a Kenyan retailer specializing in quality products for newborns, babies, toddlers, children, and teenagers up to 13 years old. We offer children’s clothing, baby essentials, educational toys, school accessories, nursery products, feeding items, gifts, and much more.
2. Information We Collect
We may collect the following categories of information.
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Billing address
- County or town
- Order details
- Payment reference numbers (we do not store your card details)
Account Information
If you create an account, we may collect:
- Username
- Password (encrypted)
- Purchase history
- Wishlist items
- Saved addresses
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Date and time of visit
- Referring website
- Cookies and analytics data
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Verify payments
- Provide customer support
- Communicate about your orders
- Improve our products and services
- Personalize your shopping experience
- Send promotional emails (only where permitted)
- Detect fraud and maintain website security
- Comply with legal obligations
4. Payment Information
Payments made through our website are securely processed by trusted third-party payment providers.
We do not store your debit card, credit card, mobile money PIN, or banking passwords.
Payment processors may collect information necessary to complete transactions in accordance with their own privacy policies.
5. Cookies
Our website uses cookies and similar technologies to:
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Understand visitor behaviour
- Provide a better shopping experience
You may disable cookies through your browser settings, although some website features may not function properly.
6. Marketing Communications
If you subscribe to our mailing list, we may send you:
- New arrivals
- Promotions
- Seasonal collections
- Product recommendations
- Special offers
- Parenting tips
- Holiday campaigns
You may unsubscribe at any time by clicking the Unsubscribe link in our emails or by contacting us.
7. Sharing Your Information
We respect your privacy.
We do not sell or rent your personal information.
We may share your information only with trusted service providers, including:
- Delivery and courier companies
- Payment processors
- Website hosting providers
- Marketing service providers
- Analytics providers
- Government or legal authorities where required by law
All third parties are expected to protect your information and use it only for the services they provide to us.
8. Children’s Privacy
Our products are intended for children, but our website is designed for use by parents, guardians, and caregivers.
We do not knowingly collect personal information directly from children under the age of 18.
If we become aware that a child has submitted personal information without appropriate consent, we will take reasonable steps to delete it.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
10. Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
When no longer required, personal information will be securely deleted or anonymized where appropriate.
11. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal data where applicable
To exercise these rights, please contact us using the details below.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
Any updates will be posted on this page with a revised Last Updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Toiz Kenyah Baby Shop
Email: info@toizkenyah.com
Phone: +254 720 177 747
Website: https://toizkenyah.com
Address: KenRail Towers, Mezzanine 2, | Northwing, Ring Road | Mkungu Close, Nairobi – Kenya.
Compliance with Kenyan Law
This Privacy Policy is intended to comply with the Kenya Data Protection Act, 2019, and other applicable laws governing the collection, use, storage, and protection of personal data in Kenya.
At Toiz Kenyah Baby Shop, we are committed to handling your personal information responsibly while providing a safe, convenient, and enjoyable shopping experience for you and your family.