Effective Date: 2026-06-25
Last Updated: 2026-07-15
At Toiz Kenyah Baby Shop, we understand how important it is to receive your order quickly and safely. We work with trusted delivery partners to ensure your baby and children’s products reach you in excellent condition.
Delivery Coverage
We proudly deliver to customers across Kenya, including:
- Nairobi County
- Mombasa County
- Kisumu County
- Nakuru County
- Eldoret
- Thika
- Machakos
- Nyeri
- Meru
- Kakamega
- Kitale
- Garissa
- Kisii
- Bungoma
- Narok
- Naivasha
- Nanyuki
- Malindi
- Voi
- All other major towns and counties nationwide.
If you are unsure whether we deliver to your location, please contact our customer support team before placing your order.
Order Processing
Orders are processed during our normal business hours.
Business Hours
- Monday – Friday: 8:30 AM – 5:30 PM
- Saturday: 9:00 AM – 3:00 PM
- Sunday & Public Holidays: Closed
Orders placed after business hours, on weekends, or public holidays will be processed on the next working day.
Delivery Time Estimates
Estimated delivery times are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Nairobi | Same Day or Next Business Day* |
| Major Towns | 1–3 Business Days |
| Other Counties | 2–5 Business Days |
| Remote Areas | 3–7 Business Days |
*Same-day delivery is subject to order confirmation time, stock availability, and delivery location.
Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery location
- Parcel size and weight
- Selected delivery option
The final shipping cost will be displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you may receive:
- An order confirmation email
- An SMS notification
- Courier tracking information (where available)
You can also contact our customer service team for updates on your order status.
Delivery Requirements
To ensure successful delivery, please provide:
- Full name
- Active phone number
- Accurate delivery address
- Building or estate name (if applicable)
- Town and county
- Nearest landmark where necessary
Incorrect or incomplete delivery information may result in delays.
Missed Deliveries
If our delivery partner is unable to reach you:
- They may contact you to arrange another delivery attempt.
- Additional delivery charges may apply for repeated failed delivery attempts due to incorrect information or customer unavailability.
Delivery Inspection
We encourage customers to inspect their orders upon delivery.
If you notice:
- Damaged packaging
- Missing items
- Incorrect products
Please notify us within 48 hours of receiving your order so we can assist you promptly.
Delays
While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Public holidays
- Traffic disruptions
- Courier delays
- High order volumes
- National emergencies
- Remote delivery locations
We appreciate your patience and will keep you informed of any significant delays.
International Shipping
At this time, Toiz Kenyah Baby Shop ships within Kenya and East Africa only.
For international shipping enquiries, please contact our customer service team to discuss possible arrangements.
Shipping Restrictions
Some products may have shipping restrictions due to:
- Size or weight
- Fragility
- Manufacturer guidelines
- Applicable laws or courier regulations
If a restriction applies, we will contact you to discuss available delivery options.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery period:
- Check your order confirmation and tracking details.
- Contact our customer support team with your order number.
- We will investigate the shipment with our delivery partner and provide an update as soon as possible.
Contact Us
For any questions regarding shipping or delivery, please contact us:
Toiz Kenyah Baby Shop
Email: info@toizkenyah.com
Phone: +254 720 177 747
Website: https://toizkenyah.com
Address: KenRail Towers, Mezzanine 2, | Northwing, Ring Road | Mkungu Close, Nairobi – Kenya.
Our Promise
At Toiz Kenyah Baby Shop, we are committed to delivering your orders safely, efficiently, and on time. Every package is prepared with care so your little ones can enjoy quality products as quickly as possible.
Toiz Kenyah Baby Shop – Where Tiny Tots Grow in Style, Comfort, and Fun.