Effective Date: 2026-06-25
Last Updated: 2026-07-15
Welcome to Toiz Kenyah Baby Shop. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.
1. About Us
Toiz Kenyah Baby Shop (“Toiz Kenyah”, “we”, “our”, or “us”) is a Kenyan retailer offering baby and children’s products, including clothing, shoes, toys, nursery essentials, school accessories, feeding products, and related items for newborns, babies, toddlers, children, and teenagers up to 13 years of age.
2. Eligibility
By using our website, you confirm that you:
- Are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
- Have the legal capacity to enter into binding agreements.
- Will provide accurate and complete information when placing orders.
3. Products and Availability
We strive to display products, descriptions, colours, sizes, and prices as accurately as possible.
However:
- Product colours may vary depending on your device screen.
- Availability is subject to stock levels.
- We reserve the right to discontinue products without prior notice.
- Images are for illustration purposes and may differ slightly from the actual product.
4. Pricing
All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.
Prices:
- Include applicable taxes where required.
- May change without prior notice.
- Are confirmed at the time your order is accepted.
In the event of a pricing error, we reserve the right to cancel or amend the order after notifying you.
5. Orders
When placing an order, you agree that:
- All information provided is accurate.
- You are authorized to use the selected payment method.
- Orders are subject to acceptance and availability.
After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance. We reserve the right to reject or cancel orders due to:
- Product unavailability
- Payment failure
- Pricing errors
- Suspected fraud
- Incorrect customer information
6. Payments
We accept secure payment methods available on our website, including:
- M-Pesa
- Debit Cards
- Credit Cards
- Bank Transfers (where applicable)
- Other approved payment gateways
Payments are processed securely through trusted third-party payment providers.
We do not store your card details or mobile money PIN.
7. Delivery
We deliver across Kenya.
Delivery times vary depending on your location and product availability.
While we aim to meet estimated delivery times, delays may occur due to:
- Weather conditions
- Courier delays
- Public holidays
- Unexpected operational circumstances
Delivery charges will be displayed during checkout.
8. Returns and Exchanges
Customer satisfaction is important to us.
You may request a return or exchange within 7 days of receiving your order, provided that:
- The item is unused.
- It is in its original packaging.
- Tags and labels remain attached.
- The item is in resalable condition.
- Proof of purchase is provided.
For hygiene and safety reasons, the following items cannot be returned unless defective:
- Innerwear
- Socks
- Feeding bottles
- Pacifiers
- Personal care items
- Opened hygiene products
Refunds or exchanges for defective or incorrect items will be processed after inspection.
9. Cancellations
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation may not be possible. In such cases, our Returns Policy will apply.
10. Promotions and Discounts
Promotional offers:
- Are valid only during the advertised period.
- Cannot be combined unless expressly stated.
- May exclude selected products.
- Are subject to availability.
We reserve the right to modify or withdraw promotions without prior notice.
11. Customer Accounts
If you create an account, you are responsible for:
- Keeping your login credentials secure.
- Maintaining accurate account information.
- Restricting unauthorized access to your account.
You are responsible for all activities conducted through your account.
12. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product images
- Graphics
- Text
- Icons
- Videos
- Website design
- Branding
is the property of Toiz Kenyah Baby Shop or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
13. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Submit false information.
- Attempt unauthorized access to our systems.
- Interfere with website security.
- Upload malicious software or viruses.
- Misuse our services.
Violation of these Terms may result in suspension or termination of your access.
14. Limitation of Liability
To the fullest extent permitted by law, Toiz Kenyah Baby Shop shall not be liable for:
- Indirect losses
- Consequential damages
- Loss of profits
- Loss of business
- Delayed deliveries caused by third parties
- Technical interruptions beyond our control
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
15. Product Safety
Many of our products are intended for use by infants and children.
Parents and caregivers are responsible for:
- Supervising children during product use.
- Following manufacturer instructions.
- Using products according to age recommendations.
Toiz Kenyah Baby Shop shall not be responsible for misuse of products.
16. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
17. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services such as payment gateways and delivery providers.
We are not responsible for the content, availability, or practices of these third parties.
18. Force Majeure
We shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Government actions
- Strikes
- Pandemics
- Internet outages
- Transport disruptions
19. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes become effective immediately upon publication on our website.
Your continued use of the website constitutes acceptance of the revised Terms.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Kenyan courts.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Toiz Kenyah Baby Shop
Email: info@toizkenyah.com
Phone: +254 720 177 747
Website: https://toizkenyah.com
Address: KenRail Towers, Mezzanine 2, | Northwing, Ring Road | Mkungu Close, Nairobi – Kenya.
Acceptance of Terms
By accessing, browsing, or purchasing products from Toiz Kenyah Baby Shop, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
Toiz Kenyah Baby Shop – Where Tiny Tots Grow in Style, Comfort, and Fun.